I Can’t Secure My Account at the New Law Firm

If you are experiencing difficulties securing your account at the new law firm because you have an existing password-protected account at another firm, please follow these steps:

1. Use a Different Email Address:

   • If possible, create an account with a different email address. This is the simplest solution and helps avoid conflicts with your previous account.

2. Alternative Solutions:

   • Request Deletion of Old Record:
     If the old record is no longer needed, you can raise a support ticket to request the deletion of your old account. This will also remove your login information from our system.
   • Raise a Support Ticket:
     If you are unable to use a different email address or delete the old record yourself, please raise a support ticket. Our team will assist you in resolving the issue and securing your account.

If you need further help or have any questions, please contact support by raising a ticket, and we will assist you promptly.